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World-Leading Paper Merchant: Turning the Page on Logistics Challenges - Efficiency That Speaks Volumes

One of the world’s premier paper merchants faced a critical need for express delivery to its Distribution Centres across Australia to uphold its promise of overnight service to customers. What followed was a transformative journey that not only optimized their operations but also reinforced their position as a market leader.

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11%
Reduction in
Transport Costs

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98%
Improved Delivery Performance (DIFOT)

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100%
Customer
Retention

The Challenge: From Losing Sales to Gaining Ground

The high-stakes printing industry demands precision and speed, but this leading paper merchant was falling short. With over 2,500 SKUs and an unreliable interstate bulk carrier, their supply chain was a logistical nightmare. Delays, damaged freight, and missed collections caused lost sales, dissatisfied customers, and dwindling market confidence. They needed a partner who could untangle the chaos and deliver results that matched their ambitions.

The Solution: Proactive Communication, Streamlined IT, and Smarter Logistics

We identified that unmet delivery expectations at state-based Distribution Centres were the linchpin of their challenges.

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Proactive Communication

By ensuring proactive shipment communication every morning, we empowered Distribution Centres to inform end clients of potential delays, plan ahead, and prevent lost orders, effectively restoring trust and reliability in their supply chain.

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Streamlined IT

Our IT dispatch function was streamlined to provide real-time access to critical shipment data for all stakeholders, enabling seamless coordination and faster decision-making.

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Smarter Logistics

Complementing real-time data, we introduced an incentivized rate card with weight breaks, achieving cost efficiency while maintaining high service levels, ensuring a competitive edge in the marketplace.

The Outcome: A New Chapter of Success

The transformation was immediate and impactful. Lost sales and customer complaints sharply declined, signaling a dramatic turnaround in operational efficiency.​ A nationwide service standard was established, achieving an impressive 98% DIFOT (Delivery In Full, On Time). This newfound reliability enabled the client to confidently commit to delivery expectations and consistently meet them, rebuilding trust and satisfaction among their customers.

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Armed with a dependable supply chain, the client is now empowered to compete more aggressively in the marketplace. The enhanced service levels and unwavering delivery performance have become a standout point of difference, securing their position as a leader in the highly competitive printing industry.

Improved Delivery Performance

Transport Cost
Savings

Customer
Retention

Sales
Confidence

Why Choose Transport Works?
Because We Don’t Just Move Goods—We Move Businesses forward.

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Tailored Solutions

Off-the-shelf solutions are for amateurs. We craft strategies that fit your business, whether you’re local or global.

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Technology Driven

By leveraging cutting-edge technology, we streamline operations, reduce costs, and deliver unmatched precision.

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Insights on Steroids

Advanced analytics and reporting turn data into supply chain superpowers to grow your business.

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Global Expertise

With teams and operations across the USA, Australia, and New Zealand, we’re everywhere your business needs us to be.

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Sustainability

From green routes to eco-packaging, we make logistics a win for your business and the planet.

Let’s Build a Better Supply Chain Together

At Transport Works, we don’t just manage logistics; we transform them. If your supply chain feels like it’s sprung a leak, we’re here to fix it—and make it better than ever. Ready to overhaul your logistics? Contact Us today and see how Transport Works can make your supply chain a seamless success.

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