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High-Volume E-Commerce Customer Case Study:
From Melbourne to New Zealand: Wellness Delivered, Smarter

When you’re an e-commerce brand with thousands of orders crossing the Tasman every month, every detail counts. This high-volume health and wellness retailer needed a logistics overhaul to not only meet customer expectations but exceed them. The stakes were high—shipping delays, limited visibility, and rising costs were creating headaches for the business and its customers.

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16.7%
Reduction in
Transport Costs

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29%
Increase
in Sales

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100%
Customer
Satisfaction

The Challenge: Logistics in a League of Its Own

With over 3,500 monthly deliveries to client addresses across New Zealand, accountability and transparency were critical. Customers wanted real-time updates about their orders, but the previous carrier’s limited visibility tools left them in the dark. Add in the time zone gap, and the client was flooded with service inquiries they couldn’t respond to promptly. On top of that, their existing shipping model lumped them with charges based on weight categories rather than actual shipment size, bleeding money on unnecessary costs.

The Solution: Smarter, More Visible Logistics

We stepped in with solutions as sharp as their focus on wellness:

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Enhanced
Tracking

We partnered with a carrier that introduced milestone scanning and proactive updates. Now, both the client and their customers could track shipments with pinpoint accuracy, complete with Google Maps verification for each delivery

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Automated Proof of Delivery

Every shipment came with an automated proof of delivery, setting a new gold standard for transparency.

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Tailored Pricing
Model

We tossed out traditional weight break pricing and implemented a custom model tied directly to the client’s average shipment size. This meant they only paid for what they sent—no padding, no surprises.

The Outcome: Wellness Delivered, Better and Faster

On-Time Deliveries

Cost Savings

Sales Boost

With these solutions in place, our client experienced a complete transformation. Weekly DIFOT (Delivery In Full, On Time) exceeded 98%, delighting customers and drastically reducing follow-up inquiries. A streamlined pricing structure slashed transport costs between Australia and New Zealand by an impressive 16.7% annually. Transparency and reliable service doubled customer satisfaction scores, while the ripple effect of efficient logistics and happy customers propelled sales to soar by 29%.

Why Choose Transport Works?
Because We Don’t Just Move Goods—We Move Businesses forward.

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Tailored Solutions

Off-the-shelf solutions are for amateurs. We craft strategies that fit your business, whether you’re local or global.

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Technology Driven

By leveraging cutting-edge technology, we streamline operations, reduce costs, and deliver unmatched precision.

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Insights on Steroids

Advanced analytics and reporting turn data into supply chain superpowers to grow your business.

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Global Expertise

With teams and operations across the USA, Australia, and New Zealand, we’re everywhere your business needs us to be.

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Sustainability

From green routes to eco-packaging, we make logistics a win for your business and the planet.

Ready to Transform Your E-Commerce Logistics?

At Transport Works, we don’t just deliver goods—we deliver smarter solutions, happier customers, and better business outcomes. Whether you're shipping wellness products or widgets, we’ve got the expertise to make your logistics seamless.

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