The Plumbing Supply Chain Makeover
You Didn't Know You Needed
For one of Australia’s top bathroom and plumbing suppliers, the supply chain was as leaky as a faulty faucet—fragmented, inefficient, and drowning in hidden costs. With over 450 carriers nationally and no clear reporting or accountability, the cracks were showing. Branches were frustrated with long lead times, poor delivery performance, and high damage rates. It was time to tighten the screws and get things flowing smoothly.
12%
Reduction in
Transport Costs
15%
Increase
in Branch Sales
5%
Reduction
in Loss & Damages
The Challenge: Plugging the Leaks
With over 3,500 monthly deliveries to client addresses across New Zealand, accountability and transparency were critical. Customers wanted real-time updates about their orders, but the previous carrier’s limited visibility tools left them in the dark. Add in the time zone gap, and the client was flooded with service inquiries they couldn’t respond to promptly. On top of that, their existing shipping model lumped them with charges based on weight categories rather than actual shipment size, bleeding money on unnecessary costs.
The Solution: A Streamlined Supply Chain
Transport Works rolled up its sleeves and went to work with a game plan to simplify, streamline, and deliver:
The Outcome: A Well-Oiled Supply Chain
Improved Delivery Performance
Transport Cost
Savings
Reduced
Damages
Branch
Sales Growth
Simplified
Processes
The transformation was like a breath of fresh air—or a steady flow of clear water. Transport costs from the distribution center to branches were slashed by 12%, while delivery performance soared to an impressive 98% DIFOT (Delivery In Full, On Time). Loss and damages dropped by 5%, saving both money and reputation, and branch sales climbed by 15%, thanks to a more reliable and efficient supply chain. Simplified processes, including the introduction of an 1800 number, eliminated branch confusion and streamlined operations across the board, creating a supply chain that runs smoother than ever.
Why Choose Transport Works?
Because We Don’t Just Move Goods—We Move Businesses forward.
Tailored Solutions
Off-the-shelf solutions are for amateurs. We craft strategies that fit your business, whether you’re local or global.
Technology Driven
By leveraging cutting-edge technology, we streamline operations, reduce costs, and deliver unmatched precision.
Insights on Steroids
Advanced analytics and reporting turn data into supply chain superpowers to grow your business.
Global Expertise
With teams and operations across the USA, Australia, and New Zealand, we’re everywhere your business needs us to be.
Sustainability
From green routes to eco-packaging, we make logistics a win for your business and the planet.
Let’s Build a Better Supply Chain Together
At Transport Works, we don’t just manage logistics; we transform them. If your supply chain feels like it’s sprung a leak, we’re here to fix it—and make it better than ever. Ready to overhaul your logistics? Contact Us today and see how Transport Works can make your supply chain a seamless success.